Privacy Policy

Effective Date: 3rd of July, 2025

At Melt Saunas, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with us—online or in person—while booking or using our services, including cold plunge and traditional Finnish sauna sessions.

1. Information We Collect

When you visit our website, schedule a session, or communicate with us, we may collect the following information:
Personal Information

  • Full name

  • Contact details (email address, phone number)

  • Date of birth

  • Emergency contact information (if required for safety purposes)

  • Health information relevant to sauna and cold plunge use

  • Payment or billing information

Website and Technical Information

  • IP address

  • Device and browser type

  • Pages visited and usage data

  • Cookies and other tracking data

Voluntary Provided Information

  • Preferences, feedback or any other information you choose to share with us

2. How We Use Your Information

We use your information to:

Process and manage your bookings

Deliver safe and personalised sauna and cold therapy experiences

Communicate with you (e.g., booking confirmations, health advisories, promotions)

Improve our services and website functionality

Respond to customer service requests and inquiries

Comply with safety, legal, and regulatory requirements

3. Information Sharing

We may share your information with:

  • Third-party platforms for booking, communication, marketing or payment processing

  • Health or emergency services (in the case of an incident or safety concern)

  • Legal or regulatory authorities if required

We do not sell or trade your personal data. All third-party partners are contractually obligated to handle your data securely and in accordance with applicable privacy regulations.

4. Cookies and Analytics

Our website may use cookies and third-party analytics tools to understand visitor behaviour and improve your online experience. You can choose to disable cookies through your browser settings, although this may affect certain site functionality.

We may also use tools such as Google Analytics, which allow you to opt out through their browser add on: https://tools.google.com/dlpage/gaoptout

5. Data Security

We implement appropriate physical, digital, and administrative steps to protect your personal information against unauthorised access, misuse, or disclosure. While we strive to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Access, update, or correct your personal data

Request deletion of your data

Withdraw consent for processing (where applicable)

Lodge a complaint with relevant privacy authority

As an Australian business, we comply with the Privacy Act 1988 (Cth) and, where applicable, global regulations such as the GDPR

To exercise any of these rights, please contact us at hi@meltsaunas.com

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Sauna and Cold Plunge Safety

To ensure your safety during sauna and cold plunge use, we may request health-related information before use of our facilities. This information is collected solely for safety and service sustainability purposes and is treated with strict confidentially.

9. Children’s Privacy

Our services are intended for users 16 years and older. We do not knowingly collect data from individuals under the age of 16. If we become aware that we’ve collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the ‘Effective Date’ at the top of this page. For significant updates, we may notify you via email or through a notice on our website. We encourage you to review this policy periodically.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please reach out:

Melt Saunas

Email: hi@meltsaunas.com

Phone: 0437708917